Solutions for retail clients facing difficult circumstances
Our experience from the last years has shown us that the banking system should commit on long-term to support their consumers in three specific directions: protection, education and responsible financial intermediation.
When we are talking about protection, we refer to our responsibility to prevent financial issues our clients could face by creating , adopting and encouraging good practices that should promote the compliance with laws for protection of financial services consumers.
We are making efforts and we are permanently concerned about the financial situation of our customers, regardless of the relationship they have with the bank. For us it is very important to have customers who ask us for support, communicate with us, and contact us to find together solutions to their contexts.
We are aware that during the lifetime of a lending relationship unforeseen events may arise that can bedevil all plans and create situations difficult to manage, but we created a set of solutions designed to meet you in such cases and to provide the necessary support in such difficult situations.
Please do not hesitate to inform us, every time, when you are in a tense situation that could affect your monthly finances or you feel any of the situations that you will find in this section and depending on your case, we will find together a real solution, on long term.