Complaints Form

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By completing and validating this form, I agree that all personal data provided to BCR will be processed by the bank's specialists in order to analyze and resolve this request as well as for statistical purposes.

For cases where the amount claimed is related to a cash withdrawal transaction at BCR equipment and if after a pre-analysis it is found that the amount can be returned, your account will be credited in advance with the value of the claimed transaction .

If, following the final analysis, the amount is released by the equipment, I authorize BCR to debit the card account with the amount credited in advance.

For details on the ways in which your personal data are processed by BCR, please access Privacy Policy .


For information on the complaint handling process, please see the information below:

Complaints management process

If your complaint concerns capital market activity, please see the information below:

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Capital Markets Complaints