Phone Banking (Alo 24)

You can order food by phone, you can call a cab by phone, so why couldn't you use your phone to pay your bills? Now, you can do it with our Alo 24 Banking service in the easiest manner.

  • a safe and confidential service
  • you can call us when you don't have Internet access
  • a BCR Contact Center Specialist is always at your disposal, 24/7

Benefits

Costs for calling from Romania

0 Call from any national network

2 minutes per transaction

2 Fast when you don't have enough time

Access to your accounts

24/7 You always know how much money you have in your account in real time

Advantages

  • Call from any national network;
  • Get information relating to your accounts;
  • Benefit from a preferential exchange rate;
  • Perform transfers between your accounts;
  • Open and close deposits and savings accounts;
  • Pay invoices to suppliers with the help of predefined template;
  • You can set up automatic payments with Direct Debit and Standing Order.
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How to activate it?

The Alo 24 Banking BCR service is bundled into the Internet Banking package.

You can call anytime, 24/7, at the following numbers:

  • 800.801.BCR (0800.801.227), toll free, from any national network
  • +4021.407.42.00, at standard rates, from abroad
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What can be done with Phone Banking?

About your current accounts, you can find out

  • The available balance;
  • Your transaction history for the previous 90 days;
  • The value of and date of granting the overdraft;
  • The balance of the interest or the balance of the overdue credit for the overdraft;
  • The status of payment orders.
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About your loans, you can find out

  • The balance of the loan;
  • The date of contracting the loan;
  • Information relating to the reimbursement schedule, the monthly installment.
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About your credit cards, you can find out

  • The credit used and available;
  • The minimum amount to be paid;
  • The maturity date;
  • Account statements, transaction history etc.
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About BCR SUCCES and MAXICONT term deposits, you can find out

  • The balance of the account;
  • The transaction history;
  • The date of establishment and the maturity date;
  • The date of the last extension and the type of interest.
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About ERSTE Asset Management investment funds, you can find out

  • The number of fund units owned;
  • The value of the fund units;
  • The transaction history relating to fund units (subscription and redemption).
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  • Open a current account (under the currency for which you do not own a current account);
  • Attach a debit card to a current account;
  • Intra/interbank transfers in lei and foreign currency, including international transfers, from current accounts and from savings accounts, as activated for this service;
  • Initiate scheduled transfers: without periodicity (intra/interbank transfers in lei and foreign currency) or with periodicity - Standing Order (intra/interbank transfers in lei and intrabank transfers in foreign currency), Direct Debit (intrabank transfers in lei and foreign currency);
  • Change/cancel transfers scheduled for a later date;
  • Foreign exchanges at preferential rates, particularly for EUR, USD, GBP, CHF, CAD, AUD;
  • Open/feed/close BCR SUCCES term deposits and BCR MAXICONT savings accounts;
  • Redemption of discounted deposit certificates;
  • Purchase fund units for EAM investment funds, in the event that you have selected the "direct subscription" option in the membership deed.
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